Customer Service

Shipping + Taxes

Shipping charges will be automatically added to your order at check-out, along with any applicable taxes. Your order will be shipped via UPS ground unless you request expedited shipping. During warm weather, when temperatures are above 75 degrees, an additional charge will be added to your order for cold pack protected shipping, and your order will be upgraded to 2-Day Express.

Service Attitude

Service at Fowler’s Toffee begins the moment you place your order, and your order will arrive ready for you to enjoy or give as a tasty and attractive gift.  We will do anything we can to make your experience with Fowler’s Toffee a pleasant one! Please contact us so that we can address any service issue.

Product Shelf Life

Fowler’s Toffee has a shelf life of at least three months if stored in a cool, dry place. We do recommend, however, for the greatest taste and texture, that you enjoy your toffee when at its freshest or store in a refrigerator or freezer. Refrigeration will add another three months of shelf life, and freezing up to a year. For chocolate bark, we recommend that you refrigerate or store in a cool, dry place as well, to maintain maximum freshness.

Privacy Policy

Fowler’s has created this privacy statement in order to let you know of our firm commitment to protecting your privacy as a user of this site. We want to let you know why we ask for certain information, and what we do with the information you (the website user) submit to us through your use of the site. Information collected on the site will never be sold to or offered to any other outside source. Contact information is only used by our office in order to contact the website member if necessary or to provide requested materials, such as information, products, and services. If you order products through the website, you will also be requested to provide your credit card information. Your credit card billing information is used exclusively by Fowler’s Toffee LLC only to bill you for the products and services that you have ordered. All of your personal information will always be treated with highest confidentiality.

Retail Locations

Fowler’s Toffee is not currently offered through retail outlets. Please contact us to discuss potential product pick-ups if you are in the Dallas area.